REGISTER

  • Click [Login/Register] at the top right of the website.

 

 

  • Input your email address and password, then click [Register] button.

 

 

  • You can also register with social account for faster login or easy registration.

 

SEARCH

  • Click search menu at the top to look for any products.

 

 

  • Search function display screenshot

Global Shopping Service

  • Haven’t found what you’re looking for on our website? If you know what you want, just send us the link and we’ll hep you shop & bring it home.
  • Fill out the purchase application with your details and request.
  • We will review your request and send you the product link if the request complies with the destination customs and IATA.
  • If you have multiple items, you’d have to fill this form based on each item you need

 

 

  • You will need to fill in as much information as possible to avoid accurate quote.
  • Once you’ve completed the form, press [Send]. We will review and get back to you with our quote for your desired item.

 

ORDER

  • Press [Add to cart] when you decide to purchase the item
  • You can also increase/decrease the quantity by pressing + or –

  • Once the item(s) are added to the cart, a box on the right will appear to confirm your Shopping cart status

 

  • You can also view your order(s) by pressing [VIEW CART]

PAYMENT

  • Press “Proceed to checkout” to finalise the payment option

 

  • Press “Continue To Payment” button to choose your payment option

 

  • Type in your Credit card details and press “pay $$$” button to complete the payment.
  • Your order has been placed. You will receive confirmation email as well as a SMS message with order details

RETURNS

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Our policy lasts 14 days from delivery date. If 14 days have gone by since your receipt of goods, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at care4you@queensmallo.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at care4you@queensmallo.com

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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